FailSafe Systems > Support > FAQ

Frequently Asked Questions

What Is?

  • ASP / - Active Server Pages. The technology that makes it all happen
  • Bandwidth - The amount of traffic allowed to, and from, your website
  • Banner - Your logo and name at the top of the page
  • CMS:>
    • (C)ontent (M)anagement (S)ystem
    • Content - What visitors to your website see and experience
    • Management - When you add, or change, Content
    • System - Enables Management
  • Deployment - Moving your website from our development servers to our hosting servers
  • Design - Determining the look and feel of your website(layout, functionality and visual aspects)
  • Development - The act of "building" your website (code writing, graphic design etc.)
  • Disk Space (a.k.a Hard Drive Space) - Where all the files that makeup your website are stored
  • Domain:
    • Your "Real Estate" on the Internet
    • Domain Name -
    • Domain Registration - Registering ownership of your domain, in your name, for 12 months
    • Domain Renewal - Securing ownership of your domain for a further12 months
  • Feedback - Where visitors to your website can contact you from your website
  • Host: The "landlord" of your domain
  • Hosting - Making your domain "visible" to all internet users
  • Management - See CMS
  • Registration - See Domain
  • Renewal - See Domain
  • Server - A powerful computer that "serves" many website pages to many visitors simultaneously
  • System - See CMS

What about my Needs?

I have an existing website that I want "converted" to your CMS system. Can you do this?

On site of your website layout and content, we will be able to determine if this is possible for your site. As our CMS uses certain server software, layouts might need to change according to what works best with our technologies.

I have designed my website / a few websites in PSD format, can you convert this into a DNN skin for me?

FailSafe is not a PSD to HTML company. Though this is perfectly within out capabilities, we prefer clients use our team for their website designs - this ensures that we have both creative and technical control of the site. Requests for this service are handled on a case-for-case basis.

How do you cost your websites?

We offer three packages:

The Little, The Big, and WOW!. Each package has been put together quite specifically, based on our experience with our clients' requests over the years... The three packages are designed to suit both your needs and budget.

Why do I need a website?

Well, we could give you thousands of reasons, but simply put, if you have a business, you should have a website. The bigger question, is how you plan to use your site, do you simply need a web presence (brochure-ware), or are you looking to trade online?

The answers to these questions will help determine the package you'll need.

Can I edit my website?

If you purchase one of our CMS packages, yes, you can.

How easy is the CMS to use?

If you can operate a program like MS Word and know your way around a web application like Facebook, with a bit of training you should pick it up quite easily.

Do you host email?

Yes we do! FailSafe design and host websites. The Email System is included in your package.

Things You Should Know About Your CMS Website

  • Content Management Systems, unlike yesteryear's websites, are designed to grow
  • All the content for your website is stored securely in a database
  • Our websites adhere to CMS standards in the design, development and hosting

Hosting Environment

  • CMS websites require powerful hosting servers
  • Your website is professionally hosted on an up-to-date server
  • For benefits of security and reliability, our servers are located in the USA and United Kingdom
  • Your website package is a complete plan that includes registration, design, development and hosting

One the most frequently asked questions is why should we use FailSafe rather than one of the many other providers that are around. The short answer is this: Go to Domain Registrar and type in the name of the providers domain on the WhoIs. If that provider has been around less than 5 years the chances are that you will not have a good experience. There are many providers who offer WebSite Hosting for R99 or R200 or whatever sounds like a good price. What they cannot do is provide the names of any Customers who have been with them for 5 or 10 or as in our case 15 years. These providers do indeed offer hosting for the price that they advertise but in order to continue to provide your service they will have to charge for every hour that they spend on your system. If not they will soon be out of business and where will that leave you? Looking for another Provider is where. We allow our clients to make the changes to their sites using a very friendly user-interface. They can add, delete, change and in most cases specify the dates on which the pages / articles are published and expired. Only if the client does not have time do we get involved and we then charge for the service. Hopefully the feedback from the site will keep our clients busy and they will not have time to do everything themselves. We are not shy to say we make a profit from our clients, that's business. What we do is allow our clients to grow at their own rate. We ensure that their Internet presence has a positive effect on their business and then in turn our clients ensure that FailSafe grows with them. In closing, sure, go check out all these "Super Offers", make your enquiries and then when have all the information you think you need, call us.

South Africa Online

Most Popular Technology

DNN is built upon the industry's most popular software, Microsoft Server, SQL Server, and the .NET framework. (DNN originally was called DotNetNuke due to its basis in .NET, but now we just call it DNN.) This means Microsoft is spending billions on research, security and innovation. This all beneficial to a CMS / platform like DNN.

No wonder DNN is trusted by IT Departments of major corporate and government facilities. But it doesn't stop there. The same powerful software is available to any size business or non-profit because of the Open Source initiative to share great software with everyone.

Thousands of modules have been created by DNN Corporation, vendors and of course members of the community to make your website do anything.

If you Google a bit, you'll find that DNN or DotNetNuke comes up on a regular basis. As leader in Gartner, as 'most user friendly CMS', as top in headless CMS, as 'go to cms' of you want a cms/framework...
This variety in recognition underlines: the possibilities are endless.

Email Campaign Rules

What is the SA Legislation for sending out email newsletters, email marketing and email advertising?

In this country we are governed by the ELECTRONIC COMMUNICATIONS AND TRANSACTIONS ACT of 2002, which states that...

 1) Any person who sends unsolicited commercial communications to consumers, must provide the consumer

a) with the option to cancel his or her subscription to the mailing list of that person; and

b) with the identifying particulars of the source from which that person obtained the consumer's personal information, on request of the consumer.

 2) No agreement is concluded where a consumer has failed to respond to an unsolicited communication.

 3) Any person who fails to comply with or contravenes subsection (1) is guilty of an offence and liable, on conviction, to the penalties prescribed in section 89(1).

 4) Any person who sends unsolicited commercial communications to a person who has advised the sender that such communications are unwelcome, is guilty of an offence and liable, on conviction, to the penalties prescribed in section 89(1).

 The South African the law is not as extended as the rest of the world. However, all the international upstream suppliers of all the hosting companies here in South Africa (like IS - Internet Solutions) are governed by international law like the Amercian "Can SPAM" act. So in fact in South Africa we are also forced to comply with international regulations.

The CAN-SPAM Act: A Compliance Guide for Business (US)

 Despite its name, the CAN-SPAM Act doesn’t apply just to bulk email. It covers all commercial messages, which the law defines as “any electronic mail message the primary purpose of which is the commercial advertisement or promotion of a commercial product or service,” including email that promotes content on commercial websites. The law makes no exception for business-to-business email. That means all email – for example, a message to former customers announcing a new product line – must comply with the law.

Each separate email in violation of the CAN-SPAM Act is subject to penalties, so non-compliance can be costly. But following the law isn’t complicated. Here’s a rundown of CAN-SPAM’s main requirements:

 1. Don’t use false or misleading header information.

Your “From,” “To,” “Reply-To,” and routing information – including the originating domain name and email address – must be accurate and identify the person or business who initiated the message.

 2. Don’t use deceptive subject lines.
The subject line must accurately reflect the content of the message.

 3. Identify the message as an ad.
The law gives you a lot of leeway in how to do this, but you must disclose clearly and conspicuously that your message is an advertisement.

 4. Tell recipients where you’re located.

Your message must include your valid physical postal address. This can be your current street address, a post office box you’ve registered, or a private mailbox you’ve registered with a commercial mail receiving agency.

 5. Tell recipients how to opt out of receiving future email from you.
Your message must include a clear and conspicuous explanation of how the recipient can opt out of getting email from you in the future. Give a return email address or another easy Internet-based way to allow people to communicate their choice to you. You may create a menu to allow a recipient to opt out of certain types of messages, but you must include the option to stop all commercial messages from you. Make sure your spam filter doesn’t block these opt-out requests.

6. Honour opt-out requests promptly.
Any opt-out mechanism you offer must be able to process opt-out requests for at least 30 days after you send your message. You must honour a recipient’s opt-out request within 10 business days. You can’t charge a fee, require the recipient to give you any personally identifying information beyond an email address, or make the recipient take any step other than sending a reply email or visiting a single page on an Internet website as a condition for honoring an opt-out request. Once people have told you they don’t want to receive more messages from you, you can’t sell or transfer their email addresses, even in the form of a mailing list. The only exception is that you may transfer the addresses to a company you’ve hired to help you comply with the CAN-SPAM Act.

 7. Monitor what others are doing on your behalf.
The law makes clear that even if you hire another company to handle your email marketing, you can’t contract away your legal responsibility to comply with the law. Both the company whose product is promoted in the message and the company that actually sends the message may be held legally responsible.