FailSafe Systems > Support > FAQ

Frequently Asked Questions

What Is?

  • ASP / ASP.net - Active Server Pages. The technology that makes it all happen
  • Bandwidth - The amount of traffic allowed to, and from, your website
  • Banner - Your logo and name at the top of the page
  • CMS:>
    • (C)ontent (M)anagement (S)ystem
    • Content - What visitors to your website see and experience
    • Management - When you add, or change, Content
    • System - Enables Management
  • Deployment - Moving your website from our development servers to our hosting servers
  • Design - Determining the look and feel of your website(layout, functionality and visual aspects)
  • Development - The act of "building" your website (code writing, graphic design etc.)
  • Disk Space (a.k.a Hard Drive Space) - Where all the files that makeup your website are stored
  • Domain:
    • Your "Real Estate" on the Internet
    • Domain Name - YourWebsitename.co.za
    • Domain Registration - Registering ownership of your domain, in your name, for 12 months
    • Domain Renewal - Securing ownership of your domain for a further12 months
  • Feedback - Where visitors to your website can contact you from your website
  • Host: The "landlord" of your domain
  • Hosting - Making your domain "visible" to all internet users
  • Management - See CMS
  • Registration - See Domain
  • Renewal - See Domain
  • Server - A powerful computer that "serves" many website pages to many visitors simultaneously
  • System - See CMS

What about my Needs?

I have an existing website that I want "converted" to your CMS system. Can you do this?

On site of your website layout and content, we will be able to determine if this is possible for your site. As our CMS uses certain server software, layouts might need to change according to what works best with our technologies.


I have designed my website / a few websites in PSD format, can you convert this into a DNN skin for me?

FailSafe is not a PSD to HTML company. Though this is perfectly within out capabilities, we prefer clients use our team for their website designs - this ensures that we have both creative and technical control of the site. Requests for this service are handled on a case-for-case basis.


How do you cost your websites?

We offer three packages:

The Little, The Big, and WOW!. Each package has been put together quite specifically, based on our experience with our clients' requests over the years... The three packages are designed to suit both your needs and budget.


Why do I need a website?

Well, we could give you thousands of reasons, but simply put, if you have a business, you should have a website. The bigger question, is how you plan to use your site, do you simply need a web presence (brochure-ware), or are you looking to trade online?


The answers to these questions will help determine the package you'll need.

Can I edit my website?

If you purchase one of our CMS packages, yes, you can.


How easy is the CMS to use?

If you can operate a program like MS Word and know your way around a web application like Facebook, with a bit of training you should pick it up quite easily.


Do you host email?

Yes we do! FailSafe design and host websites. The Email System is included in your package.


Things You Should Know About Your CMS Website

  • Content Management Systems, unlike yesteryear's websites, are designed to grow
  • All the content for your website is stored securely in a database
  • Our websites adhere to CMS standards in the design, development and hosting

Hosting Environment

  • CMS websites require powerful hosting servers
  • Your website is professionally hosted on an up-to-date ASP.net server
  • For benefits of security and reliability, our servers are located in the USA and United Kingdom
  • Your website package is a complete plan that includes registration, design, development and hosting

One the most frequently asked questions is why should we use FailSafe rather than one of the many other providers that are around. The short answer is this: Go to co.za Domain Registrar and type in the name of the providers domain on the WhoIs. If that provider has been around less than 5 years the chances are that you will not have a good experience. There are many providers who offer WebSite Hosting for R99 or R200 or whatever sounds like a good price. What they cannot do is provide the names of any Customers who have been with them for 5 or 10 or as in our case 15 years. These providers do indeed offer hosting for the price that they advertise but in order to continue to provide your service they will have to charge for every hour that they spend on your system. If not they will soon be out of business and where will that leave you? Looking for another Provider is where. We allow our clients to make the changes to their sites using a very friendly user-interface. They can add, delete, change and in most cases specify the dates on which the pages / articles are published and expired. Only if the client does not have time do we get involved and we then charge for the service. Hopefully the feedback from the site will keep our clients busy and they will not have time to do everything themselves. We are not shy to say we make a profit from our clients, that's business. What we do is allow our clients to grow at their own rate. We ensure that their Internet presence has a positive effect on their business and then in turn our clients ensure that FailSafe grows with them. In closing, sure, go check out all these "Super Offers", make your enquiries and then when have all the information you think you need, call us.

South Africa Online

Most Popular Technology

DNN is built upon the industry's most popular software, Microsoft Server, SQL Server, and the .NET framework. (DNN originally was called DotNetNuke due to its basis in .NET, but now we just call it DNN.) This means Microsoft is spending billions on research, security and innovation. This all beneficial to a CMS / platform like DNN.

No wonder DNN is trusted by IT Departments of major corporate and government facilities. But it doesn't stop there. The same powerful software is available to any size business or non-profit because of the Open Source initiative to share great software with everyone.

Thousands of modules have been created by DNN Corporation, vendors and of course members of the community to make your website do anything.

If you Google a bit, you'll find that DNN or DotNetNuke comes up on a regular basis. As leader in Gartner, as 'most user friendly CMS', as top in headless CMS, as 'go to cms' of you want a cms/framework...
This variety in recognition underlines: the possibilities are endless.

Email Campaign Rules


What is the SA Legislation for sending out email newsletters, email marketing and email advertising?

In this country we are governed by the ELECTRONIC COMMUNICATIONS AND TRANSACTIONS ACT of 2002, which states that...

 1) Any person who sends unsolicited commercial communications to consumers, must provide the consumer

a) with the option to cancel his or her subscription to the mailing list of that person; and

b) with the identifying particulars of the source from which that person obtained the consumer's personal information, on request of the consumer.

 2) No agreement is concluded where a consumer has failed to respond to an unsolicited communication.

 3) Any person who fails to comply with or contravenes subsection (1) is guilty of an offence and liable, on conviction, to the penalties prescribed in section 89(1).

 4) Any person who sends unsolicited commercial communications to a person who has advised the sender that such communications are unwelcome, is guilty of an offence and liable, on conviction, to the penalties prescribed in section 89(1).

 The South African the law is not as extended as the rest of the world. However, all the international upstream suppliers of all the hosting companies here in South Africa (like IS - Internet Solutions) are governed by international law like the Amercian "Can SPAM" act. So in fact in South Africa we are also forced to comply with international regulations.

The CAN-SPAM Act: A Compliance Guide for Business (US)

 Despite its name, the CAN-SPAM Act doesn’t apply just to bulk email. It covers all commercial messages, which the law defines as “any electronic mail message the primary purpose of which is the commercial advertisement or promotion of a commercial product or service,” including email that promotes content on commercial websites. The law makes no exception for business-to-business email. That means all email – for example, a message to former customers announcing a new product line – must comply with the law.

Each separate email in violation of the CAN-SPAM Act is subject to penalties, so non-compliance can be costly. But following the law isn’t complicated. Here’s a rundown of CAN-SPAM’s main requirements:

 1. Don’t use false or misleading header information.

Your “From,” “To,” “Reply-To,” and routing information – including the originating domain name and email address – must be accurate and identify the person or business who initiated the message.

 2. Don’t use deceptive subject lines.
The subject line must accurately reflect the content of the message.

 3. Identify the message as an ad.
The law gives you a lot of leeway in how to do this, but you must disclose clearly and conspicuously that your message is an advertisement.

 4. Tell recipients where you’re located.

Your message must include your valid physical postal address. This can be your current street address, a post office box you’ve registered, or a private mailbox you’ve registered with a commercial mail receiving agency.

 5. Tell recipients how to opt out of receiving future email from you.
Your message must include a clear and conspicuous explanation of how the recipient can opt out of getting email from you in the future. Give a return email address or another easy Internet-based way to allow people to communicate their choice to you. You may create a menu to allow a recipient to opt out of certain types of messages, but you must include the option to stop all commercial messages from you. Make sure your spam filter doesn’t block these opt-out requests.

6. Honour opt-out requests promptly.
Any opt-out mechanism you offer must be able to process opt-out requests for at least 30 days after you send your message. You must honour a recipient’s opt-out request within 10 business days. You can’t charge a fee, require the recipient to give you any personally identifying information beyond an email address, or make the recipient take any step other than sending a reply email or visiting a single page on an Internet website as a condition for honoring an opt-out request. Once people have told you they don’t want to receive more messages from you, you can’t sell or transfer their email addresses, even in the form of a mailing list. The only exception is that you may transfer the addresses to a company you’ve hired to help you comply with the CAN-SPAM Act.

 7. Monitor what others are doing on your behalf.
The law makes clear that even if you hire another company to handle your email marketing, you can’t contract away your legal responsibility to comply with the law. Both the company whose product is promoted in the message and the company that actually sends the message may be held legally responsible.

10 Reasons to use our CMS

1. FailSafe Systems Drives Improvements in Content
FailSafe Systems offers a suite of tools such as web farms, module caching and page caching. Websites load faster and more efficiently, which customers appreciate. It’s all about the user experience, and FailSafe Systems enables easy publishing of blog posts, catalog updates, infographics, webinars, videos, presentations and more.

2. Predictive Lead Scoring
FailSafe Systems software understands how to use customer databases to predict customer behavior, choose appealing content and score leads intuitively. Predictive lead scoring can give the company’s sales staff better leads based on each rep’s skill set. This, in turn, can increase lead to-opportunity conversion rates.

3. Saving Time
Saving time might not seem at first to be a prime benefit, but FailSafe Systems offers a full suite or time-saving applications, templates, page analytics and editing features, so administrators can easily scale their operations, expand into new sales territories and generate better content with fewer working hours. That saves time, money and reputations.

4. Advanced Security
Any FailSafe Systems CMS comparison quickly pinpoints the benefits of FailSafe Systems security. The software is, of course, an Official Microsoft ASP .NET Site, which makes it easy to integrate any premade or custom modules. The built-in security architecture makes the system one of the most secure available. Powerful for any business application, FailSafe Systems enables groups to grant their own permissions to stakeholders and decision-makers (just a simple example, but can provide much more granular detail). That’s a tremendous benefit for companies that market to B2B buying committees and companies that use purchase orders and complex buying procedures that require multiple or granular permissions.

5. Flexible Portal Development
Features of FailSafe Systems CMS include an extremely robust architecture that makes it easy to design custom portals for staff, customers and stakeholders. Content management becomes much easier when each writer, editor, photographer and videographer can use a custom portal to create great content. Administrators can run many sites and assets from one centralized platform, and the software supports collaborations all over the world in multiple languages and cultures.

6. Lower Costs
The advantages of using FailSafe Systems include lower costs because the CMS produces structured content that’s easy to integrate anywhere. The content is planned and developed outside of the interface, so it’s ready to use on any interface without editing. That means all types of content can be treated simply as data and managed more efficiently across marketing channels. That reduces operational costs, makes it easy to repurpose content and allows companies to do more with less. They offer their own Liquid Content, which is a cloud-based content repository that many sites can share the content from.

7. Greater Platform Flexibility
FailSafe Systems is extremely extensible by using modular applications, open source materials and Microsoft Dynamics integrations. The platform is open, secure, scalable and extensible, and the latest FailSafe Systems version doesn’t abandon its existing customers with radical new designs. Each new development can be integrated into older versions of the software to provide flexibility on which users can depend. The platform is ideal for both small businesses serving hundreds of customers and large organizations managing content for millions of users.

8. Omnichannel Publishing
FailSafe Systems robust features enable companies to publish liquid content that adjusts to apps, channels, the Internet of Things, catalog descriptions and custom branding efforts. FailSafe Systems makes it easy to curate content, analyze results and push content through the REST API to serve in other business applications. Administrators can channel content to multiple locations, applications, channels and devices for true ominchannel publishing capabilities.

9. Special Advanced Features
The advantages of FailSafe Systems content management include access to special marketing features such as email marketing, multilingual content, document management, advertising management and user management applications. It’s easier to manage different content when there is a specialty application available for blog publishing, catalog management and other third-party modules.

10. Great Endorsements
Choosing the best CMS depends on a given company’s needs, industry, customer base and dozens of other factors. The reason that so many B2B companies now choose FailSafe Systems is multifaceted. FailSafe Systems brings reliability and customizability to the problem. Its easy-to-use system enables content marketers to produce high-quality multimedia content without costing a fortune. FailSafe Systems is used by  many websites. It’s hard to ignore that kind of trust from top companies.

The best results of any CMS system come from the integration of the application with other working software such as ERP and CRM. When everything connects in a robust API layer, great things are possible. You get the best development and collaboration when you choose FailSafe Systems Certified Project. Over the last 40 years, FailSafe has developed many, many websites (portals, sites, intranets, marketplaces, web apps, etc.). Give us a call to discuss your FailSafe Systems project.